Refund and Return Policy

Our Commitment to Your Satisfaction

At Oraphar Global LLC, we are dedicated to ensuring that every purchase of our premium teas, organic nuts, and specialty coffees meets your expectations. We take pride in the quality of our products and the care we put into every order placed on orapharglobal.shop. However, we understand that there may be instances where you need to return a product or request a refund. Our Refund and Return Policy is designed to be fair, transparent, and customer-focused, ensuring that you can shop with confidence.

Eligibility for Refunds and Returns

We offer refunds and returns under specific conditions to ensure that our customers receive products that meet our high standards. You may be eligible for a refund or return if:

  • Product is Damaged or Defective: If your teas, nuts, or coffees arrive damaged, spoiled, or otherwise defective, we will provide a full refund or replacement.

  • Incorrect Order: If you receive an item that does not match your order, we will promptly send the correct product or issue a refund.

  • Unsatisfactory Quality: If the product does not meet your expectations due to quality issues, we will work with you to resolve the matter.

  • Change of Mind: For unopened and unused products, we may accept returns within 30 days of delivery, subject to certain conditions.

How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at aaaa@gmail.com or +84123456789 within 30 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos (e.g., for damaged products).

  2. Receive Instructions: Our team will review your request and provide detailed instructions for returning the product, if applicable.

  3. Return the Product: Package the item securely and ship it to our address at 8 The Green, Suite R, Dover, DE 19901. Please include a copy of your order confirmation or receipt.

  4. Processing: Once we receive and inspect the returned product, we will process your refund or send a replacement within 5-7 business days.

Refund Processing

Thanks to our partnership with Stripe, refunds are processed quickly and securely. Here’s what you can expect:

  • Refund Timeline: Refunds are typically processed within 5-7 business days of receiving the returned product. The funds will be returned to your original payment method (credit/debit card, Apple Pay, or Google Pay).

  • Shipping Costs: If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for return shipping fees.

  • Notification: You’ll receive an email confirmation once your refund has been processed.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons, including:

  • Opened or used teas, nuts, or coffees, unless they are defective.

  • Products that have been tampered with or improperly stored.

  • Gift cards or promotional items.

Our Quality Guarantee

At Oraphar Global, we stand behind the quality of our products. Each batch of teas, nuts, and coffees is carefully inspected to ensure it meets our rigorous standards. If you receive a product that does not meet these standards, we are committed to making it right. Our customer service team is available to address any concerns and ensure your satisfaction.